Customer Services Coordinator

2 days ago

Gautam Budh Nagar, India IT HOC TECHNOLOGIES Full time

A **Customer Service Coordinator** acts as the central point of contact between customers and internal departments. Their mission is to ensure smooth communication, timely issue resolution, and a consistently high level of customer satisfaction.

They’re not just problem-solvers—they’re brand ambassadors who help shape the customer experience.

**Key Responsibilities**
- **Customer Interaction Management**:

- Provide accurate information and timely responses
- **Issue Resolution**:

- Liaise with departments like sales, billing, and technical support
- Escalate complex issues when necessary
- **Order & Fulfillment Support**:

- Assist with order processing, shipping coordination, and pricing details
- Monitor shipments and alert customers about delays or issues
- **Customer Feedback & Records**:

- Collect feedback through surveys and direct interactions
- Maintain detailed records of customer interactions and resolutions
- **Performance Monitoring**:

- Track KPIs like response time and satisfaction scores
- Recommend process improvements based on data trends
- **Team Collaboration**:

- Coordinate with IT, marketing, and product teams to align service delivery
- Train and mentor junior service reps
- **Policy Development**:

- Help create and refine customer service procedures and standards

**Essential Skills**

Skill Category

Description

Communication

Clear, empathetic, and professional interaction with customers

Problem-Solving

Ability to resolve issues efficiently and diplomatically

Organizational Skills

Managing multiple tasks and maintaining accurate records

Technical Proficiency

Familiarity with CRM systems, order tracking tools, and basic product knowledge

Teamwork & Collaboration

Working across departments to ensure customer needs are met

Adaptability

Handling changing priorities and customer expectations

**Job Types**: Full-time, Part-time, Permanent, Fresher, Internship, Contractual / Temporary, Freelance, Volunteer
Contract length: 60 months

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule

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