Customer Support Executive-chat Process

2 days ago

Noida Uttar Pradesh, India MyOperator Full time

**MyOperator**:

- Location: Noida, Sector 2 (Work From Office)_

**About MyOperator**:
MyOperator is India’s leading cloud communication platform, enabling 10,000+ businesses to manage and optimize their customer communication through cloud-based call management and IVR solutions. We're on a mission to empower businesses to grow by streamlining their customer service and sales operations.

**Job Overview**:
We are looking for a **Customer Support Executive - Chat Process** who is enthusiastic, customer-focused, and tech-savvy. Your role will be to handle customer queries over chat, provide real-time support, resolve issues, and ensure a delightful customer experience.

**Key Responsibilities**:

- Identify customer needs and help them use specific features of our platform
- Resolve product or service issues by clarifying the customer’s complaints
- Document and track customer interactions, transactions, and feedback
- Collaborate with internal teams (Tech, Product, Sales) to provide accurate solutions
- Maintain a high level of professionalism and empathy during all interactions
- Meet daily KPIs related to response time, resolution rate, and customer satisfaction

**Requirements**:

- Excellent written communication skills in English and Hindi
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Good typing speed and accuracy
- Bachelor's degree preferred
- Must be comfortable with **Work From Office** (Noida, Sector 2)

**Perks & Benefits**:

- Competitive salary and performance bonuses
- Opportunity to work with a fast-growing SaaS brand
- Learning and growth opportunities
- Friendly and collaborative work environment
- Regular team events and celebrations

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹350,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Application Question(s):

- Comfortable with WFO Noida Sec-2?
- Current CTC and ECTC
- Years of Experience in Chat Support

Work Location: In person

**Speak with the employer**
+91 9267989047

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