Customer Service Advisor

Are you passionate about transforming healthcare through innovative technology?
- Join our dynamic team and help us make a meaningful impact on patient care and community well-being.

Are you passionate about transforming healthcare through innovative technology?
- Join our dynamic team and help us make a meaningful impact on patient care and community well-being.

**Life At RioMed**:
At RioMed, we don't just offer healthcare IT jobs, we provide opportunities. It's a place where you will be a part of a global team that works in transforming the healthcare industry by contributing significantly. Join RioMed and be a part of a supportive and innovative team which aims to transform and upgrade the future of healthcare facilities and patient outcomes. RioMed promotes a lively workplace where innovation thrives. We value continuous learning, diversity and professional growth of our employees. We offer several healthcare IT jobs with employee perks along with opportunities to learn and hone your skills.

Join us in driving positive change in digital healthcare and experience an enriched career where your contributions are recognized and valued.Follow us for healthcare IT jobs.

**Employee Perks**:
Health Insurance & Wellness Programs

Overseas/International exchange program

Individuals Achievement
Perks

Rewards & Recognition
- Merit System

Upskilling Program
- Trainings

Paid Vacations

Hybrid Work Culture

Referral Bonus
- Join Us Now

**What we look for?**:
We map competencies and also check for compatibility, to be sure you match the values we inherit.

**Passion for Healthcare**:
**Work Ethics**:
**Positive Attitude**:
**Excellent Team Player**:
**Leadership Traits**:
**Self-Motivated**:
**The Differentiator**:
**Global Perspective**:
Customer Service Advisor - India

**Position**:Customer Service Advisor

**Location**: Pune, India

**Context and Purpose of the Job**

The Helpdesk Support staff is responsible for providing exceptional customer support to our users, primarily focusing on our specialized healthcare software, Cellma. The position involves troubleshooting and resolving IT issues, offering insightful guidance, and ensuring a seamless user experience. With a strong emphasis on problem-solving and communication, the Helpdesk Support will play a key role in maintaining operational efficiency and contributing to the overall success of our Customer Service Team.

**Main Responsibilities**:

- Accurately document all support requests, actions taken, and resolutions in the company’s ticketing system.
- Ensure confidentiality of sensitive and proprietary information; adheres to company security policies.
- To become proficient in RioMed’s healthcare software and keep up to date with changes.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers or testers)
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals
- To attend regular service meetings with RioMed’s customers
- To assist in internal and external training on our software system Cellma
- Maintain high standards of customer service at all times.

**Additional Note**
- This document serves as a guide to your role, outlining your primary responsibilities. You may be called upon to fulfil other duties aligned with your position as needed.

**Requirements**:

- Minimum 2 years of experience in customer support role.
- Willingness to work in **UK shift hours** to support business operations.
- Excellent verbal and written communication skills, strong problem-solving abilities, and a customer-centric attitude.
- Ability to manage multiple tasks, prioritize effectively, and work efficiently under pressure.
- Ability to work collaboratively with colleagues and contribute to a positive team environment.
- Additional certification in Microsoft, MYSQL or Testing technologies is a plus

**Benefits**
- Hybrid Work
- Group Medical Policy (for spouse and kids)
- 12 Paid Training Days
- Competitive Rewards & Recognition Programme - Merit System
- Wealth Management Sessions
- 20 Paid Annual Leaves
- Opportunity to travel in India and abroad
- Opportunity to be transferred to other RioMed offices