Customer Service Advisor

3 weeks ago

Pune, India VOIS Full time

Job description:

The candidate would be responsible for handling Voice queries for the UK Home Broadband customers.

They would be required to perform Voice tasks to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation.

Key accountabilities and decision ownership:

  • Respond and resolve all customer interactions via voice channel, and identify appropriate service solutions, including upsell opportunities in an efficient and timely manner.
  • Make a positive impression with the customer through every interaction, contributing to positive FCR with team and individual goals.
  • Take ownership and follow up on issues to always achieve first call resolution and SLA targets
  • Identify and communicate areas for improved efficiencies for customer service.
  • Understand Vodafone's vision and goals; demonstrate alignment to these in attaining the teams goals and in relationships with other people.

Core competencies, knowledge, and experience:

  • 1 to 5 years of relevant experience in customer service in an International inbound calls & Outbound calls.
  • International Voice Background is a must.
  • Basic Broadband knowledge would be added advantage.
  • Candidates DOJ will be 15th Sept'25

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