Inside Sales
2 weeks ago
We're looking for a Customer Success & Adoption Manager to support professionals in the architecture, engineering, and construction (AEC) industry. You will play a key role in ensuring customers realize full value from our construction design solutions, including BIM, CAD, or other planning and modeling software. From onboarding to long-term adoption and engagement, you’ll help industry professionals integrate our tools seamlessly into their workflows.
**Key Responsibilities**:
- Onboard and train customers on construction design software (e.g., BIM, CAD, collaboration platforms).
- Drive product adoption by aligning features to AEC workflows.
- Act as a trusted advisor to clients, ensuring satisfaction, retention, and growth.
- Monitor customer health and usage metrics to identify risks and opportunities.
- Collaborate with product and support teams to address customer feedback and feature requests.
- Create tutorials, training materials, and case studies specific to the construction design process.
**Requirements**:
- 6+ years in Customer Success or related roles, preferably in construction tech or AEC software.
- Solid understanding of design and construction workflows.
- Strong communication and problem-solving skills.
- Experience with tools like Revit, AutoCAD, Procore, or similar is a plus.
**Job Types**: Full-time, Permanent
Pay: ₹400,000.00 - ₹600,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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