Customer Relationship Executive

2 weeks ago

Kondapur Hyderabad Telangana, India LevelApp Full time

**Location**: Gachibowli, Hyderabad.

**About Us**:
At Level App, we're an ed-tech startup with a fire in our bellies: to transform the often unorganized supplementary education system. We believe every student deserves a personalized learning experience that ignites their potential.

**Job Overview**:
**Key Responsibilities**:

- Communicate with customers via phone and chat
- Provide prompt and knowledgeable answers to questions about product, pricing and availability
- Establish and maintain positive relationships with existing clients
- Create and implement service strategies and develop customer retention programs
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- Monitor customer feedback regularly to identify areas of improvement in our services and provide feedback to relevant teams and departments.

**Qualifications**:

- Proven experience in business development, sales, or any field where charisma is a superpower.
- Persuasive communication skills and strong presentation skills with a commitment to excellent customer service
- Ability to multi-task, organize, and prioritize work
- Excellent phone etiquette and excellent written, verbal communication and interpersonal skills, including ability to quickly build rapport with clients.
- Soft skills such as patience, adaptability, and empathy
- Familiarity with or the ability to quickly learn about customer relationship management (CRM) platforms, inventory databases, and fulfillment software

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Night shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Kondapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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