Customer Service Representative

4 days ago

Powai Mumbai Maharashtra, India The Techtonic Full time

**Brand / Client Name** **:Fabelle Chocolates** by **ITC Limited**

**Roles & Responsibilities**:

- **Drive Sales and Achieve Targets**:Proactively engage with customers to understand their needs, present suitable products, and effectively close sales to meet and exceed individual and team targets.
- **Exceptional Customer Service**:Provide outstanding service by greeting customers warmly, offering product knowledge and recommendations, handling inquiries efficiently, and ensuring a positive shopping experience.
- **Efficient Inventory Management**:Assist in maintaining optimal stock levels by monitoring inventory, participating in stock counts, and promptly communicating low stock situations to prevent shortages.
- **Minimize Loss and Waste**: Diligently monitor product shelf life, rotate stock effectively, and implement loss prevention measures to ensure zero shortages and avoid product expiry.
- **Identify Bulk and Corporate Order Opportunities**: Proactively identify potential leads for bulk purchases and corporate orders, escalating these opportunities to the appropriate team or manager.
- **Execute Visual Merchandising Standards**: Implement and maintain appealing visual displays according to brand guidelines to attract customers and enhance the overall store aesthetics.
- **Accurate Cash Handling and Transactions**:Process customer transactions accurately and efficiently, handle cash and other payment methods responsibly, and reconcile daily sales with precision.
- **Support Store Operations**:Assist in various operational tasks, including receiving and stocking merchandise, maintaining store cleanliness and organization, and adhering to store policies and procedures.
- **Product Knowledge Expertise**:Develop and maintain comprehensive knowledge of product features, benefits, and pricing to effectively address customer inquiries and provide informed recommendations.
- **Contribute to a Positive Team Environment**:Collaborate effectively with team members, communicate openly, and contribute to a positive and supportive work environment to achieve shared goals.
- **Inventory Ordre Placement**: Track SKU level inventory on a daily basis and place the order for replenishements 15 days in advance to avoid Out of stocks situation
- **Coordination with Mall**:Develop a good connect with mall management and seek inputs for marketing promotions to drive business & visibility.

Pay: Up to ₹35,000.00 per month

Work Location: In person

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