Customer Relationship Executive(Night Shift)

2 weeks ago

Noida Uttar Pradesh, India Glowfin Full time

Intermediate understanding of academic content writing and various facets of

domain-specific requirements and employing such understanding in interaction

with clients, allocation, after-allocation, and quality assurance activities.
- Interacting with clients and writers through both voice (Phone Calls) and non-voice
- The use of cold calling, marketing, as well as social media to actively search for

prospective sales possibilities.
- Managing complaints and objections while negotiating or closing transactions.
- Successfully taking ownership of the task from Sale to the final delivery.
- Contributing efficiently to different activities of Operations in a 24/7 and highly

flexible environment.
- Consistently performing well in understanding client’s requirements, assigning

projects, and handling critical cases till their successful resolution.
- Proactively resolving project requirements through a collaboration of the clients

and writers.
- Appropriate understanding of the Cost and Time Requirements of various

Technical/Non-Technical Projects.
- To work for client satisfaction from the beginning to delivering the final orders

through the Panel.
- Must focus on revenue generation, good conversion rate and profit maximization.
- Maintaining contact with potential clients and building connections with them;
offering solutions and giving assistance, information, and direction; recommending

alternatives.

Pay: ₹25,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9560180779

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