Telecaller - Night Shift

2 weeks ago

Noida Uttar Pradesh, India AAFT Full time

**Job Title**: Telecaller - Sales Support

**Job Location**: Noida Sector 16A

**Shift Timings**:

- Day Shift: 10:00 AM - 6:00 PM
- Night Shift: 4:00 PM - 1:00 AM (as per business requirement)

**Job Type**: Full-time

**Role Overview**:
We are looking for a dedicated Telecaller to support our Sales team by engaging with customers and students through both **outbound** and **inbound** calls. The role involves promoting products/services, addressing customer inquiries, providing information, and ensuring smooth communication between the sales team and clients.

**Key Responsibilities**:

- Make outbound calls to customers and students, following up on leads and inquiries.
- Handle inbound calls from customers, addressing their questions and providing solutions to their needs.
- Engage in meaningful conversations to understand customer requirements and introduce relevant products or services.
- Provide detailed information to customers and answer their queries in a professional manner.
- Collaborate with the sales team to ensure smooth coordination and support in sales activities.
- Document customer interactions and update the CRM system with relevant information.
- Maintain a high level of professionalism in all communications.

**Key Requirements**:

- Previous experience as a Telecaller, ideally in a sales support or customer engagement role.
- Strong communication skills, with the ability to engage and convince customers effectively.
- Excellent phone etiquette and a clear, friendly tone.
- Ability to work efficiently in both day and night shifts.
- Good problem-solving and multitasking abilities.
- Basic knowledge of CRM systems and call management tools (preferred).

**Additional Skills (preferred)**:

- Knowledge of sales processes and customer relationship management.
- Ability to handle objections and turn leads into opportunities.
- Positive attitude and team-oriented.

Pay: ₹8,086.00 - ₹25,000.53 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

Expected Start Date: 31/01/2025

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