Customer Success Analyst- PST/Night shift

5 days ago

Noida, India Diligente Technologies Full time

Job Title: Customer Success AnalystLocation: Noida / ChennaiEmployment Type: Full-TimeExperience Level: Mid-Level (Minimum 4 Years Experience required)Night Shift timings: 9pm - 6am IST (US Pacific hours)WORK FROM OFFICE / ONSITEReports to: Head of Customer SuccessRole OverviewAs a Customer Success Analyst, you’ll be the part of the customer success team to help create knowledge base, FAQ’s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You’ll play a key role in onboarding, support, customer education, and renewal strategies.Key ResponsibilitiesAct as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders).Monitor key customer health metrics and take action on churn risks or upsell opportunities.Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms.RequirementsBachelor’s degree in business, Communications, Marketing, or related field.4+ years of experience in a Customer Success,

  • Customer Success Analyst- PST/Night shift

    5 days ago

    Noida, India Diligente Technologies Full time

    Job Title: Customer Success Analyst Location: Noida / Chennai Employment Type: Full-Time Experience Level: Mid-Level (Minimum 4 Years Experience required) Night Shift timings: 9pm - 6am IST (US Pacific hours) WORK FROM OFFICE / ONSITE Reports to: Head of Customer Success Role Overview As a Customer Success Analyst, you’ll be the part of the...

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    Job Title: Customer Success Analyst Location: Noida / Chennai Employment Type: Full-Time Experience Level: Mid-Level (Minimum 4 Years Experience required) Night Shift timings: 9pm - 6am IST (US Pacific hours) WORK FROM OFFICE / ONSITE Reports to: Head of Customer Success Role Overview As a Customer Success Analyst, you’ll be the part of the...

  • Customer Success Analyst- PST/Night shift

    5 days ago

    Noida, India Diligente Technologies Full time

    Job Title: Customer Success Analyst Location: Noida / Chennai Employment Type: Full-Time Experience Level: Mid-Level (Minimum 4 Years Experience required) Night Shift timings: 9pm - 6am IST (US Pacific hours) WORK FROM OFFICE / ONSITE Reports to: Head of Customer Success Role Overview As a Customer Success Analyst, you’ll be the...

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    Noida, Uttar Pradesh, India Diligente Technologies Full time

    Job Title: Customer Success Analyst Location: Noida / Chennai Employment Type: Full-Time Experience Level: Mid-Level (Minimum 4 Years Experience required) Night Shift timings: 9pm - 6am IST (US Pacific hours) WORK FROM OFFICE / ONSITE Reports to: Head of Customer Success Role Overview As a Customer Success Analyst, you'll be the...

  • Customer Success Analyst- PST/Night shift

    2 weeks ago

    Noida, Uttar Pradesh, India Diligente Technologies Full time

    Job Title: Customer Success AnalystLocation: Noida / ChennaiEmployment Type: Full-TimeExperience Level: Mid-Level (Minimum 4 Years Experience required)Night Shift timings: 9pm - 6am IST (US Pacific hours)WORK FROM OFFICE / ONSITEReports to: Head of Customer SuccessRole OverviewAs a Customer Success Analyst, you'll be the part of the customer success team to...

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    2 weeks ago

    Noida, Uttar Pradesh, India Diligente Technologies Full time

    Job Title: Customer Success Analyst Location: Noida / Chennai Employment Type: Full-Time Experience Level: Mid-Level (Minimum 4 Years Experience required) Night Shift timings: 9pm - 6am IST (US Pacific hours) WORK FROM OFFICE / ONSITE Reports to: Head of Customer Success Role Overview As a Customer Success Analyst, you'll be the part of the customer...

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    4 days ago

    Noida, India Diligente Technologies Full time

    Job Title: Customer Success Analyst Location: Noida / Chennai Employment Type: Full-Time Experience Level: Mid-Level (Minimum 4 Years Experience required) Night Shift timings: 9pm - 6am IST (US Pacific hours) WORK FROM OFFICE / ONSITE Reports to: Head of Customer Success Role Overview As a Customer Success Analyst, you’ll be the part of the...

  • Customer Success Analyst- PST/Night shift

    5 days ago

    Noida, India Diligente Technologies Full time

    Job Title: Customer Success AnalystLocation: Noida / ChennaiEmployment Type: Full-TimeExperience Level: Mid-Level (Minimum 4 Years Experience required)Night Shift timings: 9pm - 6am IST (US Pacific hours)WORK FROM OFFICE / ONSITEReports to: Head of Customer SuccessRole OverviewAs a Customer Success Analyst, you’ll be the part of the customer success team...

  • Customer Success Analyst- PST/Night shift

    5 days ago

    Noida, India Diligente Technologies Full time

    Job Title: Customer Success AnalystLocation: Noida / ChennaiEmployment Type: Full-TimeExperience Level: Mid-Level (Minimum 4 Years Experience required)Night Shift timings: 9pm - 6am IST (US Pacific hours)WORK FROM OFFICE / ONSITEReports to: Head of Customer SuccessRole OverviewAs a Customer Success Analyst, you’ll be the part of the customer success team...

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