Receptionist (Part-time)

5 days ago

Ambalamukku Thiruvananthapuram Kerala, India BIOPHILIA WELLNESS PVT LTD Full time

**Job Summary**:
The Receptionist at HapinusCare serves as the first point of contact for clients and visitors. The role involves managing front desk operations, client coordination, appointment scheduling, and ensuring a welcoming and professional environment aligned with the brand’s mental wellness standards.

**Key Responsibilities:Front Desk & Client Handling**
- Greet clients and visitors with a warm, professional approach.
- Manage client check-ins and guide them to respective consultation rooms.
- Maintain a calm and supportive environment for clients seeking therapy.

**Appointment & Call Management**
- Handle inbound calls, WhatsApp inquiries, and online booking requests.
- Schedule, confirm, and manage therapy sessions and follow-up appointments.
- Update daily appointment logs and ensure smooth client flow.

**Administrative & Coordination Tasks**
- Maintain clinic records, session logs, and client registration forms.
- Coordinate with psychologists, customer care, and billing team for seamless service.
- Manage front office supplies, cleanliness, and clinic presentation.

**Client Support & Service Quality**
- Provide session fee details, guide clients on payment modes, and generate billing slips.
- Address basic client queries and escalate concerns to the appropriate department.
- Support clients in understanding therapy process and ensure confidentiality at all times.

**Skills & Requirements**
- **Qualification**: Minimum Plus Two / Graduate preferred (Hospitality / Administration / Psychology background is an advantage)
- **Experience**: 0-2 years in front office / receptionist role (healthcare or wellness setup preferred)
- **Essential Skills**:

- Polite communication & empathetic client interaction
- Basic computer knowledge (MS Excel, WhatsApp Business, ERP entry)
- Fluent in English & Malayalam (Hindi added benefit)
- Professional grooming & presentation

**Personal Attributes**
- Compassionate and client-friendly attitude
- Strong sense of responsibility and punctuality
- Ability to maintain confidentiality and emotional composure in a mental health setup
- Willingness to learn and grow within the HapinusCare ecosystem

**Work Schedule**
- Full-time with rotational shifts (if applicable to branch)
- Ability to handle peak-hour client flow

**Why Join HapinusCare?**
- Opportunity to work with Kerala’s leading mental health brand
- Supportive team environment with structured growth opportunities
- Training on communication and mental health etiquette
- Chance to grow into Customer Relationship / Admin roles

**Job Types**: Part-time, Permanent, Contractual / Temporary
Contract length: 12 months

Pay: ₹5,000.00 - ₹10,000.00 per month

Expected hours: 30 per week

**Benefits**:

- Leave encashment

Work Location: In person

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