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IT Support Engineer

2 weeks ago

Noida Uttar Pradesh, India Digital Rath Full time

We are seeking a skilled and proactive IT Support Engineer with 2+ years of hands-on

resolving hardware and software issues, managing user accounts, supporting Microsoft 365

services, handling video conferencing systems, basic network troubleshooting, printer support,

and coordinating with vendors.

**IT Support Engineer Responsibilities**:

- Provide Level 1 and Level 2 support for end-user hardware issues (desktops, laptops,

peripherals).
- Troubleshoot and resolve issues related to Microsoft 365 (Outlook, Teams, OneDrive,

SharePoint, etc.).
- Set up, maintain, and troubleshoot video conferencing systems (Zoom, Teams Rooms,

Webex, etc.).
- Manage user accounts and permissions using Microsoft 365 Admin Center.
- Perform basic network troubleshooting (LAN/WAN, IP conflicts, connectivity issues).
- Maintain an inventory of all hardware and software resources.
- Install, configure, and troubleshoot printers and multifunction devices.
- Coordinate with external vendors for hardware repairs, software licensing, and service escalations.
- Maintain documentation of issues, solutions, and standard operating procedures.
- Ensure timely resolution of support tickets and maintain high user satisfaction.

**Professional Skills**
- Any bachelor’s degree.
- Strong knowledge of Windows OS, Microsoft 365.
- Familiarity with networking basics (IP addressing, DNS, DHCP).
- Experience with video conferencing tools and AV equipment.
- Good understanding of printer setup and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple tasks effectively.

**Experience**
- 2+ years of experience in IT support or a similar role.

Pay: ₹37,000.00 - ₹40,000.00 per month

Application Question(s):

- Do you have experienced in video conferencing tools and AV equipment?
- Do you have experienced in Windows OS, Microsoft 365?

**Education**:

- Bachelor's (required)

**Experience**:

- IT Support Engineer: 2 years (required)
- Communication skills: 2 years (required)

Work Location: In person