It Support Engineer

1 week ago

Noida Uttar Pradesh, India Sopra Steria Full time

Company Description is a global financial technology company that s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world SBS is a trusted partner of more than 1 500 financial institutions and large-scale lenders in 80 countries worldwide including Santander Societe Generale KCB Bank Kensington Mortgages Mercedes-Benz and Toyota FS Its cloud platform offers clients a composable architecture to digitize operations ranging from banking lending compliance to payments and consumer and asset finance With 3 400 employees in 50 offices SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia s Universe Digital Banking Platforms Summary The Workday Support is responsible for providing first-level technical support to internal 74Software users of Workday HCM while maintaining a high level of employee satisfaction As a Workday Support you will Respond to employee requests received via the 74Software ticketing system regarding various HCM processes Absence tracking recruitment training personal data administration performance etc in compliance with response deadlines and predefined standards Escalate complex cases that cannot be resolved at this level to the next level of support Identify needs for improvement optimization of existing processes and related tools report them to internal partners Contribute to the design improvement of performance indicators for better activity and progress management Update documentation and contribute to user knowledge systems Total Experience Expected 08-12 years Qualifications Technical Skills Hands-on experience with Workday Core HCM ideally in Absence Management Recruiting or Talent Performance configuration system integrations and data management and operation WD HCM certification preferred Knowledge of Workday security model and role-based access control Ability to troubleshoot and resolve technical issues in a timely manner Deep understanding of core HCM data elements core model maintenance and localization needs developed through experience in complex matrixed global organizations Knowledge of HR processes and policies in a global organization and a strong ability to collect analyze and clarify business requirements from diverse global and local stakeholders Communication Collaboration Excellent communication skills with the ability to liaise effectively with technical teams HR and business stakeholders Strong problem-solving abilities and attention to detail Experience in collaborating with vendors and external support teams Customer-focused mindset - IS support experience is a plus Fluency in English required Fluency in French is a plus Additional Information Secondary Location Noida Campus At our organization we are committed to fighting against all forms of discrimination We foster a work environment that is inclusive and respectful of all differences All of our positions are open to people with disabilities

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