Customer Support Representative

5 days ago

Ahmedabad Gujarat, India Focus Elite LLP Full time

**Job Title: Customer Service Representative (Outbound Process - Medical Compensation - Voice Process)**

**Company: Focus Elite LLP**

**Location: Nehrunagar, Ahmedabad**

**Shift: Night Shift (7 PM IST to 5 AM IST)**

**Job Summary**:
Focus Elite seeks confident and articulate Customer Service Representatives for our Medical Compensation campaign. You will be responsible for making outbound calls using generated data to conduct surveys that determine customer eligibility for medical compensation. While we welcome freshers and undergraduates with excellent communication skills, experience in lead generation in a US-based voice process will be considered an added advantage.

**Key Responsibilities**:

- Make outbound calls to customers using data to conduct eligibility surveys for medical compensation.
- Accurately record survey responses and update customer information in the system.
- Provide clear, concise information about the compensation process and address related inquiries.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus
- Shift allowance

Application Question(s):

- Are you comfortable communicating with US-based customers in English over the phone?
- On a scale of 1 to 10, how would you rate your spoken English communication skills?
- Are you fluent in English (speaking, reading, and writing)?
- This role requires working night shifts from 7 PM IST to 5 AM IST. Are you available for this schedule?
- Are you available to start immediately, or do you have a notice period?
- Do you have any previous experience in outbound calling or US-based voice processes?
- Have you ever worked in a BPO or call center environment before?
- Do you have any experience in sales, lead generation, or conducting surveys over the phone?

Work Location: In person

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