
Customer Support Assistant
1 week ago
**Job Description : Support Assistant**
**Key Responsibilities**:
**Exp : 1 to 3 years**
**Shift Timing : 6.30 pm to 3.30 am**
**Location : Coimbatore**
**Key Responsibilities**:
- Handle routine support issues such as:
○ User setup, login problems, password resets, deactivating
○ New Tenant / Metabase Setup Items (SMTP setup, subscription setup)
○ End to End Testing of new Tenants
○ Visit Failure Monitoring & Scribe Retries
○ Generating or assisting with monthly reports
○ Supporting onboarding tasks for new customers
- Use existing guides to resolve common problems
- Write clear notes and context for more complex tickets before escalating to Tier
- Identify opportunities to improve or expand internal guides and processes
**Speak with Employer**
**96293 11599**
**Benefits**:
- Health insurance
Schedule:
- Night shift
Work Location: In person
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