Customer Support Assistant

1 week ago


Coimbatore District Tamil Nadu, India Applogiq Full time

**Job Description : Support Assistant**
**Key Responsibilities**:
**Exp : 1 to 3 years**

**Shift Timing : 6.30 pm to 3.30 am**

**Location : Coimbatore**

**Key Responsibilities**:

- Handle routine support issues such as:
○ User setup, login problems, password resets, deactivating

○ New Tenant / Metabase Setup Items (SMTP setup, subscription setup)

○ End to End Testing of new Tenants

○ Visit Failure Monitoring & Scribe Retries

○ Generating or assisting with monthly reports

○ Supporting onboarding tasks for new customers
- Use existing guides to resolve common problems
- Write clear notes and context for more complex tickets before escalating to Tier
- Identify opportunities to improve or expand internal guides and processes

**Speak with Employer**

**96293 11599**

**Benefits**:

- Health insurance

Schedule:

- Night shift

Work Location: In person



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