Customer Care Associate

7 days ago


Bengaluru Karnataka, India Connect Galaxy Full time

_**We are Hiring**_

**Process**: Banking (Super Premium process)

**Designation**: Customer Care Executive

**Language**: English & Hindi

**Qualification**: Graduates

**Experience**: Min 2 year in BPO (6 month's experience in Banking process

5 day's working & Rotational shift

2 Rotational weekoff

**Salary**: Negotiable (Upto 4 LPA)

**Location**: Kempapura, Hebbal, Bangalore

**Work from Office**

**Role's & Responsibilities**:

- Issue Resolution: Addressing customer problems, answering queries, and resolving issues promptly.
- Information Provision: Providing information about products, services, policies, and procedures.
- Order Processing: Assisting with order placement, tracking, and managing returns or exchanges.
- Technical Support: Helping customers troubleshoot technical issues with products or services.
- Follow-ups: Contacting customers after a purchase or service interaction to ensure satisfaction and gather feedback.
- Surveys: Conducting customer satisfaction surveys to gather insights and identify areas for improvement.
- Promotions and Offers: Informing customers about new products, services, promotions, or special offers.
- Appointment Reminders: Reminding customers of upcoming appointments, renewals, or other time-sensitive events.

**Job Types**: Full-time, Permanent

**Salary**: ₹28,000.00 - ₹33,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91
7200585293



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