Customer Care Associate
2 days ago
Every career journey is personal. That's why we empower you with the tools and support to create your own success story.
Be challenged. Be heard. Be valued. Be you... be here.
Job Summary
Essential Job Functions:
- Build Relationships - Serve as a customer advocate to assist customers transactions. Work independently and as a part of a team. Actively engage with teammates to achieve common goals through knowledge sharing.
- Communication - Demonstrate outstanding verbal and written communication skills when working with internal and external partners. Explain complex topics in a clear and concise manner. Respond well under pressure and appreciate ambiguity as a normal business condition. Give and accept feedback as a matter of practice. Document interactions and update customer records in company systems. Utilize knowledge of Microsoft Office tools such as Outlook and Teams to execute daily work.
Reports to:
Lead or above
Working Conditions/ Physical Requirements:
Normal office environment, no travel required.
Direct Reports: None
Minimum Qualifications:
- Bachelor’s Degree
- 1 to 2 years of customer service experience in call center or related experience
- Must be able to pass English Assessment
Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial
At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
- Bread Financial®
(NYSE: BFH) is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive suite of payment solutions that includes private label and co-brand credit cards and
- Bread Pay®
buy now, pay later products. Bread Financial also offers direct-to-consumer products that give customers more access, choice and freedom through its branded
- Bread Cashback® American Express® Credit Card
,
- Bread Rewards American Express® Credit Card
and
- Bread Savings®
products.
Headquartered in Columbus, Ohio, Bread Financial is powered by its approximately 7,000 global associates and is committed to sustainable business practices. To learn more about Bread Financial, visit
or follow us on
- Facebook
,
- LinkedIn
,
- X
and
- Instagram
.- All job offers are contingent upon successful completion of credit and background checks.- Bread Financial is an Equal Opportunity Employer.
Job Family:
Care Center Operations
Job Type:
Regular
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