Leisure Executive

2 weeks ago

Anna Nagar Chennai Tamil Nadu, India OneUs Travels Private Limited Full time

Onboard new customers during their initial engagement period and ensure a smooth transition.
- Coordinate with vendors to obtain quotations and manage bookings for travel packages, tickets, hotels, and vehicles.
- Assess customer requirements and assist in creating customized travel packages under supervision.
- Handle group bookings efficiently, ensuring all members’ needs are addressed.
- Prepare and share booking confirmations, itineraries, and travel documentation with customers.
- Reverify all bookings and details to ensure accuracy before confirmation.
- Provide post-trip support, including clarifications and assistance with travel claims.
- Coordinate escort services for customers if required.
- Share billing information with the Accounts team and follow up on related documentation.
- Provide proactive updates to customers regarding travel status, changes, or emergencies.
- Support and guide trainees in the operations team as needed.
- Manage leaves and permissions responsibly to ensure continuous customer service coverage.
- Ask customers about the purpose of travel, with emphasis on understanding life purpose for better personalization of packages.

Skills & Competencies
- Excellent verbal and written communication skills.
- Customer-focused attitude and professionalism.
- Ability to handle group travel efficiently.
- Strong attention to detail; ability to reverify all travel arrangements.
- Basic knowledge of travel operations including ticketing, hotel bookings, and itineraries.
- Proficiency in Maths and English (80% and above in 10th & 12th) for accuracy and communication.
- Ability to work in a team, multitask, and handle operational challenges effectively.
- Willingness to learn and adapt to company processes and customer service standards.

Qualifications & Experience
- Bachelor’s degree or diploma in Travel & Tourism, Hospitality, or related field.
- 2-5 years of experience in travel operations, ticketing, or customer service.
- Freshers with strong communication skills and interest in the travel industry are encouraged to apply.
- More than 80% score in maths in 12th grade
- Preferred experience in insurance sales.
- Proficiency in MS Office and travel booking tools.

**Key Attributes**
- Positive attitude and approachable personality.
- Quick learner with attention to detail.
- Professional and confident in handling customer interactions.
- Ability to manage group travel and handle multiple priorities.
- Customer-first mindset with proactive problem-solving skills.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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