Product Support Executive

20 hours ago

Pune Maharashtra, India Practice League Full time

We arelooking for smart, passionate members with good communication skills for ourproduct support team. As part of the product support team, you will resolveclient issues, provide them with assistance in configuring and using ourproducts.

**Rolesand Responsibilities**:

- Provide excellent Client service in a proactive, timely and efficient manner.
- Confidently interact with clients and understand their issues
- Takeownership of client issues and ensure to resolve them within the allocated SLA
- Interact with users to understand the issues in detail and document it
- Collaborate with internal teams and represent the clients while figuring outsolutions and workarounds.
- Conduct training sessions for end users on various features and releases
- Assist clients configure the product as per their process requirements

**Technicaland Soft Skills requirements**:

- 3-6Years of experience in software product support / client facing roles
- Knowledge of SQL and understanding of APIs would be an added advantage
- Priorwork experience in SaaS product companies is an added advantage
- Clearverbal and written communication skills
- Approachability and understanding sensitivity of client issues
- Goodteam working skills and ability to collaborate with internal teams as well asend clients.
- Openness to understand new technologies and tools

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