Product Support Engineer

4 weeks ago


Pune Maharashtra, India Enea Full time

Product Support Engineer Role Overview As a key player in the Customer Support team you will work under the Customer Support Manager troubleshooting complex technical issues and collaborating closely with engineering and service delivery teams You ll combine technical expertise with excellent customer service making you a vital part of our support operations A degree in Computer Science Engineering and strong communication skills are preferred Candidates must be fluent in English quick learners positive-minded and willing to travel Key Responsibilities Follow system support guidelines and prioritize faults to meet SLAs Investigate reproduce system network issues Lead Root Cause Analysis reports post-event Execute system configuration changes within given access rights and approval Handle and clear assigned Trouble Tickets Provide technical expertise and assist in documentation Participate in technical discussions to improve network performance Handle second-level service problem restoration and emergencies Analyze traffic tune solutions and present results to customers account managers Create knowledge base articles and develop feedback mechanisms Collaborate with other Technical Support Engineers and share best practices Essential Skills Qualifications Telecom support experience preferred product support experience is a plus Scientific degree with 2-8 years of technical support experience in software telecom Strong Unix Linux administration and troubleshooting skills Expertise in TCP IP networking OSI layers 2-7 and network analysis Wireshark tcpdump etc Linux System Administration DevOps with deployment and automation emphasis Experience with SQL RDBMS LDAP Public Private Clouds and Virtualization AWS OpenStack VMWare Understanding of CI CD Ansible Jenkins and DevOps concepts Excellent communication and interpersonal skills with a problem-solving mindset What we can offer you Hybrid working Model The opportunity to work with a Industry Leading organisation and the forefront of telecommunication security industry where a great performance is quickly recognized Competitive Salary Paid health care plan General Insurance Term life cover Accidental Insurance and Travel Insurance Company Bonus Scheme A few final details Full time 40 hours per week Location Pune Expected start date Immediately Enea is an equal opportunities employer About Enea We are a world-leading specialist in advanced telecom and cybersecurity software with a vision to make the world s communications safer and more efficient Our solutions connect optimize and protect communications between companies people devices and things worldwide We are present in over 80 markets and billions of people rely on our technology daily when they connect to mobile networks or use the Internet



  • Hinjawadi, Pune, Maharashtra, India Consulting Engineer Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,Hope you are doing wellWe are pleased to inform you that International Design & Engineering Solutions Pvt. Ltd., Pune, is currently hiring experienced professionals for the position of Structural Design Engineer.Location: Hinjawadi Phase 1, PuneEmployment Type: Full-timeExperience: 5–8 yearsEducation: BE Civil / ME Civil / ME / M. Tech...


  • Pune, Maharashtra, India Deutsche Bank Full time

    Job Title Production Support Engineer Corporate Title Associate Location Pune India Role Description You will be operating within Corporate Bank Production as a Production Support Engineer in the Corporate Banking subdivisions You will be accountable to drive a culture of proactive continual improvement into the Production environment through application...


  • Pune, Maharashtra, India AgileWaters consulting Full time

    Job description Role Proficiency: Outcomes: - Code debug test document and communicate product/component/features at development stages. - Select appropriate technical options for development such as reusing improving or reconfiguration of existing components. - Optimize efficiency cost and quality by identifying opportunities for automation/process...

  • Product Lister

    2 weeks ago


    Charni Road, Mumbai, Maharashtra, India Turbo Tech Engineer Full time ₹ 2,40,000 per year

    We are looking for a dynamic and detail-oriented Product Lister & Video Presenter to join our marketing and e-commerce team. The ideal candidate should have strong communication skills, be comfortable appearing on camera, and have a good understanding of how to present technical products (like turbochargers, fuel injectors, and pumps) in a clear and engaging...


  • Pune, Maharashtra, India Enea Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Product Support EngineerRole Overview: As a key player in the Customer Support team, you will work under the Customer Support Manager, troubleshooting complex technical issues, and collaborating closely with engineering and service delivery teams. You'll combine technical expertise with excellent customer service, making you a vital part of our support...


  • Belapur, Maharashtra, India JRK Infotech Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Belapur (Navi Mumbai), Kothrud (Pune) Full Time 3 Years+We are hiring an experienced Production Support Engineer for Kothrud (Pune) and Belapur (Navi Mumbai) office. This role requires strong technical expertise in Unix/Linux, Shell scripting, Oracle SQL, and Weblogic Application Server. Candidates with 3+ years of experience and a background in IT...


  • Pune, Maharashtra, India Creospan Private Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    *****************************Immediate Joiners Only****************************Job Title: L2/L3 Production Support Engineer Trading PlatformLocation:Kharadi, PuneCompany Overview CreospanCreospan is a leadingtechnology consulting and engineering solutions provider, specializing infinancial services, investment banking, and capital markets. We partner...

  • Service Operations

    3 days ago


    Pune, Maharashtra, India Deutsche Bank Full time

    Job Title Service Operations - Production Engineer Support AVP Location Pune India Role Description At the heart of Deutsche Bank s client franchise is the Corporate Bank CB a market leader in Cash Management Trade Finance Lending Securities Services and Trust Agency services Focusing on the Treasurers and Finance Departments of Corporate and Commercial...


  • Pune, India Sampoorna Consultants Pvt. Ltd Full time

    Description : Key Responsibilities : - Follow system support guidelines and prioritize faults to meet SLAs. - Investigate/reproduce system/network issues. - Lead Root Cause Analysis reports post-event. - Execute system configuration changes within given access rights and approval. - Handle and clear assigned Trouble Tickets. - Provide technical expertise and...


  • Pune, India Deutsche Bank Full time

    Job Title: Production Support Engineer Location: Pune, India Corporate Title: Associate Role Description Autobahn is the Deutsche Bank's digital platform for Corporate and Investment bank, enabling seamless delivery of to more than 200000 internal & external users through UI and API channels. Autobahn is continuously recognised by the clients as...