Customer Support Executive

2 weeks ago

Sector Noida Noida Uttar Pradesh, India One World International School Full time

The job requires handling the concerns of the people who buy their company's products or services. They work to rectify issues experienced by individual customers as well as aim to improve the organization's overall customer satisfaction ratings.

**Responsibility**:
**Helpdesk Management**:
Respond to parent queries received through the helpdesk promptly and accurately.

Ensure all interactions are logged and tracked for follow-up and reporting purposes.

**Hotline Support**:
Handle and resolve parent calls received on the campus hotline with professionalism and empathy.

Escalate complex issues to the relevant departments and ensure timely resolution.

**Parent Engagement**:
Connect with existing parents to solicit referrals and encourage participation in school activities.

Build and maintain positive relationships with the parent community to enhance engagement and satisfaction.

**Withdrawal Management**:
Document feedback and work with relevant departments to address underlying issues.

**Parent Satisfaction**:
Drive parent satisfaction by identifying and acting on opportunities for improvement highlighted in the Parent Satisfaction (PSAT) survey.

Collaborate with various teams to implement changes and track the impact on parent satisfaction levels.

**Skills Description**:
Bachelor's degree in any field.

1+ year of experience in customer service, parent relations, or a similar role.

Excellent verbal and written communication skills.

Empathetic and patient with a passion for helping others.

Ability to work collaboratively with different departments.

Knowledge of using any CRM software.

**Job Type**: Contractual / Temporary
Contract length: 6 months

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Noida Sector , Noida, Uttar Pradesh, India Sciastra Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Job Title: Customer Support Executive*Location: Noida Sector 63Company: SciastraType: Full-TimeExperience: 0–1 YearsAbout the Role:Sciastra is looking for a friendly and solution-oriented Customer Support Executive to assist our customers via chat, email, and phone. You'll help resolve queries, provide product information, and ensure a great customer...

  • Customer Support Executive

    2 weeks ago

    Noida Sector , Noida, Uttar Pradesh, India TechPerspect Software Pvt Ltd Full time ₹ 2,16,000 per year

    Walk-In Interview: Customer Support ExecutiveDate: Sat, 27 September 2025Time: 10:30 AM - 5:30 PMVenue: 6th Floor, Majestic Signia, Plot No. A-27, Block A, Industrial Area, Noida sector 62. Pin Code Landmark- Nearly IBM Building. Nearest metro station - Electronic City Noida.Notice Period: Immediate to 15 DaysExperience: Fresher - 2 Years of...

  • Customer Support Executive

    3 weeks ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support. Key Responsibilities Handle inbound and outbound...

  • Customer Support Executive

    4 weeks ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...

  • Customer Support Executive

    2 weeks ago

    Noida Sector , Noida, Uttar Pradesh, India Tech Mahindra Full time ₹ 1,56,000 - ₹ 3,29,680 per year

    Tech Mahindra is Hiring for Banking Voice Process/Email Process (Work from office Only).Job Role: - Customer Support Executive in E- Mail Process /Voice process.* Graduate Candidates Required* Excellent Communication skills required in Verbal and written Both.* 2 Rotational shifts with Rotational Week offs.* 5 Days working.* Fresher Experienced both can...

  • Customer Support Executive

    7 days ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time ₹ 22,000 per year

    We are hiring Customer Support Executives for our Domestic Chat Process team. The ideal candidate should have strong communication skills, a customer-first attitude, and the ability to handle customer interactions efficiently through chat support. Candidates with prior BPO experience are preferred, though motivated freshers with excellent skills will also be...

  • Customer Support Executive

    7 days ago

    Noida Sector 16, Noida, Uttar Pradesh, India Tarality Ecosystems Private Limited Full time

    **Job Title**: Customer Support Executive / Calling Support **Location**: Noida **Job Type**: Full Time **Department**: Customer Service / Support **Reports To**: Customer Service Manager **Job Summary**: **Key Responsibilities**: - Answer incoming calls and respond to customer queries in a timely and professional manner. - Make outbound calls to follow...

  • Customer Support Executive

    7 days ago

    Noida Sector 62, Noida, Uttar Pradesh, India RITS Technologies Full time

    **Job Title: Customer Support Executive - Urgent Opening (Work From Office)** **Location**: Noida, 62 **Process**: Domestic - Chat/Voice/Non-Voice **Salary**: Up to ₹23,000 **Qualifications**: Graduate/Undergraduate/Freshers/Experienced **Required Skills**: Good Communication Skills (English) We are urgently looking for a **Customer Support Executive**...

  • Customer Support Executive

    7 days ago

    Noida Sector 62, Noida, Uttar Pradesh, India RITS Technologies Full time

    **Job Title: Customer Support Executive - Urgent Opening (Work From Office)** **Location**: Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122008 **Process**: Domestic - Chat/Voice/Non-Voice **Salary**: Up to ₹23,000 CTC **Qualifications**: Graduate/Undergraduate/Freshers/Experienced **Required Skills**: Good Communication Skills (English) We are...

  • Customer Support Executive

    4 days ago

    Noida Sector 62, Noida, Uttar Pradesh, India RITS Technologies Full time

    **Job Title: Customer Support Executive - Urgent Opening (Work From Office)** **Location**: Noida, 62 **Process**: Domestic - Chat/Voice/Non-Voice **Salary**: Up to ₹23,000 **Qualifications**: Graduate/Undergraduate/Freshers/Experienced **Required Skills**: Good Communication Skills (English) We are urgently looking for a **Customer Support Executive**...