Professional, Product Support

JLL supports the Whole You, personally and professionally.
Job Description Summary
This position is responsible for the Systems Administration of Corrigo, a Computerized Maintenance Management System (CMMS) and facility service request (FSR) system. General duties include system configuration, records maintenance, properties, assets, system/data integrity, and auditing. This position balances scope, time, cost, and quality, while maintaining a customer focus.
Roles and Responsibilities
Responsible for overall integrity of the Corrigo system, supporting the client team, overseeing proper system use, and configuration to meet internal and client objectives.
Ongoing Database management
Track time spent supporting accounts and manage data management requests submitted from clients in a Corrigo instance
Manage the Corrigo systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.
Explore options to satisfy new business needs within the capabilities of existing systems; configure, document and deploy solutions
Support the account team users with general questions and other systems support requests.
Maintain thorough knowledge of user base and critical user needs
Maintain and demonstrate thorough self and team understanding of Corrigo product features and functionality by participating in training and knowledge shares and by utilizing documented resources
Manage and identify change requests and analyze impact of changes to the client.
Leverage past learning and category/business knowledge in support of client business decision making
Develop and maintain accuracy of data
Skills/Qualifications
Minimum 3 years of Corrigo Platform experience is required
College graduate (BS/BA) preferred, but not required, preferably in information systems, computer science, or business administration
Customer service focus
Experience in real estate Industry and facility management operations a plus
Exceptional analytical and problem-solving skills
Strong proficiency in MS Excel, specifically using formulas for data analysis
Excellent oral and written communication skills
Experience in managing simultaneous complex tasks from inception to successful completion
Excellent attention to detail
Self-motivated, able to set priorities, and work autonomously
Data analysis/implementation
Ability to communicate and implement complex ideas
Ability to work in a Team environment
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.