Customer Support Representative

7 days ago


Mumbai Maharashtra, India Shills Professional Full time

**Experience**:Minimum _**2 years**_of experience in customer support

**Mandatory**:Both _**English & Hindi**_Language

**Salary Range**: ₹20,000 - ₹25,000

**Location**: Mumbai (Fort)
- **Immediate Joiners are preferred**_

**Responsibilities**:

- Provide step-by-step guidance to customers to resolve issues or navigate products.
- Address customer feedback and concerns with empathy and professionalism.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Handle a high volume of customer contacts while maintaining quality service.
- Identify common customer issues and suggest improvements to enhance the customer experience.
- Keep accurate records of customer interactions using our customer support software.
- Contribute to the development of customer support materials and resources at the firm.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Expected Start Date: 01/09/2025



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