Gm - Acquisition and Resolution

2 days ago

Kochi Kerala, India Vodafone Idea Full time

Job Req ID: 46030
- Location: Ernakulam, IN
- Function: Other
- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Role**

Acquisition & Resolution Head

**Job Level/ Designation**

M3

**Function / Department**

Customer Service

**Location**

Ernakulam

**Job Purpose**

Responsible for Life cycle management of Prepaid and Postpaid customers.

Ensure proper onboarding through efficient activation process, resolve customer complaints and ensure timely and relevant communication and execute retention processes

**Key Result Areas/Accountabilities**
- Deliver minimum standards on Prepaid Activations and SIMex, while complying to norms
- Timely resolution of customer complaints
- Customer Process Management and new process design
- TERM, Warehouse & Documentation management
- Improve & maintain onboarding NPS scores
- Prepaid MNP churn retention

Key Accountabilities:

- TERM Scores
- Timely complaint resolution
- Minimal or no non-conformities in any internal / external audits on Activation process & WH
- Support to sales team for DKYC and quicker customer onboarding
- Best in market practices to be initiated for continued to Sales & Channel support Rolling forecast to agency for ensuring manpower availability

**Core Competencies, Knowledge, Experience**
- Execution, Seamlessness & Integrity
- Understanding of Regulatory & TERM guidelines
- Understanding of Marketing, Sales and Commercial roles and processes for seamless execution

**Must have technical / professional qualifications**
- Graduate/Post Graduate/ MBA with a min 10+ years of experience in various customer service roles
- Experience of managing telecom operations

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • Service Marketing Executive

    1 week ago

    Kochi, Kerala, India Urban Locomote(Royal Enfield) Full time

    Females Only - Need to follow company defined standard and procedures while answering calls and delivery messages - Follow up customers for service initiation ,offer appointments for service - Maintain and communicate service appointments for the next day, to relevant role orders - Handle customer queries ,escalate concerns to relevant role holders and...

  • Talent Acquisition Executive

    12 hours ago

    Kochi, Kerala, India Western interiors and marine contractors Full time

    We are hiring Talent Acquisition Executive / Trainee - Coordinate with hiring managers to identify staffing needs - Determine selection criteria - Plan interview and selection procedures, including screening calls, assessments and in-person interviews - Design job descriptions and interview questions. - Organize and attend job fairs and recruitment...

  • User Acquisition Manager

    1 week ago

    Kerala, India Angel and Genie Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Role- User Acquisition SpecialistCTC- Max 20-25 lakhsLocation- Cochin/ KeralaExperience-5-10yrs(Mobile Games )WHAT YOU'LL BE DOINGSet up new campaigns and optimize existing campaigns on Meta, Google Adwords, and Apple Search Ads.Build, track, and optimize UA campaignsUpload new creative to the content libraryDevelop performance reports and communicate...

  • User Acquisition Manager

    7 days ago

    Kerala, India Angel and Genie Full time

    Job Role- User Acquisition Specialist CTC- Max 20-25 lakhs Location- Cochin/ Kerala Experience-5-10yrs(Mobile Games ) WHAT YOU'LL BE DOING Set up new campaigns and optimize existing campaigns on Meta, Google Adwords, and Apple Search Ads. Build, track, and optimize UA campaigns Upload new creative to the content library Develop performance reports and...

  • General Manager

    7 days ago

    Palarivattom, Kochi, Kerala, India Bestination Holidays Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Summary:The General Manager – International Tours & Sales will be responsible for driving sales, revenue, and overall growth of the International Tours division. This role combines business development, sales leadership, client acquisition, and operational management to ensure profitable and seamless international travel services. The GM will lead the...

  • Gm - Field Ops Ran

    2 weeks ago

    Kochi, Kerala, India Vodafone Idea Full time

    Job Req ID: 44087- Location: Ernakulam, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Company Secretary

    1 week ago

    Kochi, Kerala, India SPLASH GAIN ASSOCIATES Full time

    **Job Title**: Company Secretary **Location**: Cochin **Department**: Legal & Compliance **Reporting to**: Board of Directors / Managing Director **Gender Preference**: Female **Age Range**: 25-40 years **Responsibilities**: - **Statutory Compliance & Corporate Governance**: - Ensure the company complies with all statutory, legal, and regulatory...

  • Hindi Voice Support

    2 weeks ago

    Kochi, Kerala, India Advenxa Pvt.Ltd Full time

    **Hindi Voice Support** **Location: Padivattom, Edapally** - **Experience**: Minimum 1 year of experience in banking sales / Customer support. ( Consider Fresher with Good Comm Skills in Hindi & English) - Language Proficiency**:Fluent in English and Hindi**; - **Qualifications**: Bachelor's degree is mandatory. - **Salary**:Salary: ₹20,000.00 -...

  • Project Coordinator Female

    1 week ago

    Kochi, Kerala, India KATE AND MARK INTERIORS AND ARCHITECTS Full time

    **Responsibilities**: **Project Management**: - Coordinate and manage interior design projects from conception to completion. - Develop project plans, timelines, and schedules, ensuring adherence to deadlines and budgets. - Liaise with clients, architects, contractors, and vendors to ensure project requirements are met and communication flows smoothly. -...

  • Sales and Reservation Executive

    2 weeks ago

    Kochi, Kerala, India Maat Hotels and Resorts Full time

    **Reservation management** **Booking processing** Accurately input reservation details into the hotel’s reservation system, including guest information, room preferences, special requests, and payment details, ensuring completeness and correctness of reservation records. **Guest assistance** Assist guests with inquiries, requests, or changes to...