Service Marketing Executive

4 days ago

Kochi Kerala, India Urban Locomote(Royal Enfield) Full time

Females Only
- Need to follow company defined standard and procedures while answering calls and delivery messages
- Follow up customers for service initiation ,offer appointments for service
- Maintain and communicate service appointments for the next day, to relevant role orders
- Handle customer queries ,escalate concerns to relevant role holders and ensure that they are closed on time
- Prepare service marketing plan and design new initiatives ,conduct activities as per requirement and RE guidelines /norms
- Pitch VAS to customers over the phone
- Design relevant campaigns with customer Relationship Manager and Works Manager to increase workshop revenue
- Analyze the lost cases of workshop and prepare action plan with CRM ,GM Service
- Update details of lost customers in DMS in case of incorrect in DMS in case of incorrect contact details
- Carry out customers in case of incorrect acquisition as per plan
- Meet lost customers if needed to carry out customer acquisition plan

**Job Types**: Full-time, Permanent

Pay: From ₹12,000.00 per month

Work Location: In person

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