IT Systems Administrator, India

The ICCT is an award-winning, independent, global, non-profit research organization that supports the effective design and implementation of policies to address the impacts of the global transportation sector on climate change and public health. Our organization achieves this by providing high quality and timely data-driven research to public officials at all levels of government - city, state, national, regional and international - as well as to civil society and the media. The ICCT offers a mission-driven and culturally diverse workplace where intelligence, flexibility, transparency, and good humor are highly valued. Join our growing team of talented researchers with offices in Washington D.C., San Francisco, CA, Berlin, Germany, Beijing, China, and São Paulo, Brazil.

To be successful in our environment, you must be intellectually curious, self-directed, and able to work with people from across the globe. The IT Systems Administrator will assist in the management and administration of ICCT's IT systems, cloud platforms and services, and office networks; provide technical support to program and operations staff; and help monitor and maintain information security and data protection systems. This position will be based in ICCT’s India office, though significant remote work is possible, and report to the Sr IT Manager, who is based in ICCT's Berlin office.

You Will:

- Install, support, and troubleshoot hardware and operating system software on Mac, Windows, and Linux systems, remotely and in-person
- Help manage and administer ICCT’s cloud environment, including Office 365 and Azure
- Onboard and off-board staff
- Perform routine hardware, software, and network maintenance
- Support videoconferencing hardware and virtual meeting platforms
- Provide user support and systems administration for data backup systems
- Maintain an inventory of organizational IT assets, manage software licensing, and coordinate procurement
- Provide training as needed to staff on information security, data protection and privacy, software tools, and general IT skills
- Assist in the identification and evaluation of new hardware and software systems and their integration into ICCT’s existing IT environment
- Maintain an awareness of major developments in the information technology industry, and share relevant knowledge with IT and data management teams and other ICCT staff

You Have:

- Diploma in technology/computer science required. Bachelor's degree in computer science or a related field highly desirable
- 5+ years of experience in a Systems Administration role
- Excellent analytical skills and a track record of trouble-shooting and solving problems
- Strong interpersonal communication and relationship-building skills
- Ability to manage time and effectively prioritize among numerous ongoing projects
- Good understanding of data protection laws and practices
- Experience administering and supporting MS Office 365 and Exchange
- Cross-platform OS knowledge (Mac OS X, Windows (Server/Desktop), Linux)
- Knowledge of cloud computing concepts
- Knowledge of secure identity management and mobility concepts
- Exceptional expertise and experience with Mac device management solutions, specifically JAMF, along with a good understanding of Windows device management solutions (Intune)
- Experience in troubleshooting network problems and evaluating network design as it pertains to systems
- Advanced knowledge of database administration and maintenance
- Significant knowledge of information security principles, strategies, and best practices (CompTIA Security+)
- IT Support Professional Certificates a plus

Our Benefits

This position will be based in Delhi. Some domestic travel (within India) may be required. This is a full-time benefit-eligible position, with a monthly salary starting at INR 65,000.

Application

Please submit a resume and cover letter.
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace._