Customer Care Executive

2 days ago

Thiruvananthapuram, India Ambrosia Full time

Primary responsibility is to ensure exceptional customer service and satisfaction.
- Build and maintain positive relationships with customers by understanding their needs, preferences, and goals.
- Assist in planning and executing customer engagement initiatives such as surveys, newsletters, loyalty programs, or special events.
- Maintain accurate and up-to-date customer records in the company's CRM Document customer interactions, transactions, and relevant information for future reference and analysis.

Qualifications and Skills:

- Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).
- Previous experience in customer service, sales, or customer relationship management roles is preferred.
- Excellent communication and interpersonal skills, with the ability to build rapport and maintain professional relationships.
- Ability to multitask, prioritize, and manage time effectively.
- Attention to detail and accuracy in documenting customer interactions.
- Strong sales acumen and the ability to identify upselling or cross-selling opportunities.

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Health insurance

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service (preferred)
- Technical support (preferred)
- total work (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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