Customer Success Executive
7 days ago
**Key Responsibilities**
- Serve as the **primary point of contact** for assigned clients.
- Manage **end-to-end client servicing** - from onboarding to delivery.
- Coordinate with design, strategy, and creative teams to ensure timely execution.
- Review deliverables for **accuracy, branding consistency, and quality (QA)** before client handover.
- Maintain **100% error-free client communication and delivery**.
- Understand client requirements clearly and translate them into actionable briefs.
- Proactively identify opportunities for account growth and upselling.
- Handle **Key Account Management (KAM)** for priority clients.
- Track project timelines, approvals, and feedback to avoid delays.
- Ensure high client satisfaction, retention, and relationship building.
**Requirements**:
- 1-3 years of experience in **Client Servicing / Customer Success / Account Management** (preferably in a creative, branding, or digital agency).
- Strong understanding of **design/creative workflows** (branding, campaigns, UI/UX, etc.).
- Excellent **communication & presentation skills** (verbal + written).
- Strong **attention to detail** for QA and error-free delivery.
- Ability to manage multiple clients/projects simultaneously.
- Familiarity with tools like **Figma, Adobe Creative Suite, Trello/Asana, MS Office/Google Workspace**.
- Problem-solving mindset with a client-first approach.
Pay: ₹10,919.37 - ₹30,000.00 per month
**Experience**:
- Brand Servicing Executive: 2 years (required)
- Customer Retention: 1 year (required)
- Agency Servicing: 1 year (required)
- Client Partner - Creative: 1 year (required)
**Language**:
- English (preferred)
Work Location: In person
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