Customer Success Executive

3 weeks ago

Koramangala, India Sprint Asia Pacific Full time

Key Responsibilities

  • Serve as the primary point of contact for assigned clients.
  • Manage end-to-end client servicing – from onboarding to delivery.
  • Coordinate with design, strategy, and creative teams to ensure timely execution.
  • Review deliverables for accuracy, branding consistency, and quality (QA) before client handover.
  • Maintain 100% error-free client communication and delivery.
  • Understand client requirements clearly and translate them into actionable briefs.
  • Proactively identify opportunities for account growth and upselling.
  • Handle Key Account Management (KAM) for priority clients.
  • Track project timelines, approvals, and feedback to avoid delays.
  • Ensure high client satisfaction, retention, and relationship building.

Requirements

  • 1–3 years of experience in Client Servicing / Customer Success / Account Management (preferably in a creative, branding, or digital agency).
  • Strong understanding of design/creative workflows (branding, campaigns, UI/UX, etc.).
  • Excellent communication & presentation skills (verbal + written).
  • Strong attention to detail for QA and error-free delivery.
  • Ability to manage multiple clients/projects simultaneously.
  • Familiarity with tools like Figma, Adobe Creative Suite, Trello/Asana, MS Office/Google Workspace.
  • Problem-solving mindset with a client-first approach.

Job Type: Full-time

Pay: ₹10, ₹30,000.00 per month

Experience:

  • Brand Servicing Executive: 2 years (Required)
  • Customer Retention: 1 year (Required)
  • Agency Servicing: 1 year (Required)
  • Client Partner – Creative: 1 year (Required)

Language:

  • English (Preferred)

Work Location: In person

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