Customer Service Delivery

1 day ago

Hyderabad Telangana, India Tanla Platforms Full time

Hyderabad, Telangana IN Department
General Council & Regulatory Job Role
‍
Member Operations
‍ What you'll be responsible for?
‍
Work closely with customers / partners and sub partners to deliver the best possible service byway of coordination and communication on all aspects of the requested service
Work with the Seniors & Account Managers to address customer complaints and maintain required documentation.
Produce service delivery, customer satisfaction reports, Operational Process Documents, as per the required format and frequency
Monitor delivery performance against SLA to ensure all services are delivered and supported within the parameters
Manage customer feedback, ensuring a swift response and resolution
Ensure internal databases (Excel) are kept up to date and correct
Carry out trend analysis to proactively spot any potential problems & communicate this to clients & partners
Manage major incidents and delays in delivering services to ensure customer is kept up to date with the progress of the incident & work with internal teams to ensure a speedy resolution.
Produce and maintain Service Delivery Improvement Plans specifically tailored to the customers /partners needs
Work alongside Account Management to develop the customer's existing portfolio and increase revenue for the business
‍ Qualification and other skills
‍
Should be a graduate
‍ What you'd have?
‍
Should have strong commend in Articulation - English & Hindi
Must have 0-3 yrs exp in managing the clients - Customer service, KYC & Risk management
‍ Why join us?
‍
**Impactful Work**: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
**Tremendous Growth Opportunities**: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
**Innovative Environment**: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer.
‍
We champion diversity and are committed to creating an inclusive environment for all employees
‍

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