Ams Live Chat Support Agent

2 weeks ago

Bengaluru, India Hewlett Packard Enterprise Full time

AMS Live Chat Support Agent

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**_
Job Family Definition:_**

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.

**_ Management Level Definition:_**

**_ Responsibilities: _**
- Supports sales processing activities for assigned areas and processes
- Learns requirements and develops capability in all areas of sales processing
- Collects, consolidates, and charts data from sales and process results for assigned portions of operations areas to identify trends and issues
- learns and practices basic analysis
- Implements specified changes to processes and tools to improve performance, efficiency and customer satisfaction
- Develops understanding of internal and external relationships with stakeholders for performance expectations and needs

**_ Education and Experience Required: _**
- Bachelor's degree in Business Management or equivalent
- Typically 0-2 years experience

**_ Knowledge and Skills: _**
- Basic understanding of business and sales processing tools, systems and practices
- Good analytical, statistics and problem solving skills.
- Good written and verbal communication skills
- mastery in English and local language.

**Job**:
Sales Operations
**Job Level**:
Entry

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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