Tele Calling Executive

5 days ago

Koregaon Park Pune Maharashtra, India Joy Suites Hospitality Pvt Ltd. Full time

**Job Opening: Telecaller - Reservations**
**Location**: The Foresta by Joysuites Hospitality Pvt. Ltd.

**Job Type**: Full-time
**Experience**: 1-3 years in a similar role preferred
**Department**: Front Office / Reservations

**About Us**:
The Foresta is a premium pre-opening property under Joysuites Hospitality Pvt. Ltd., designed to offer luxury blended with nature. We are looking for passionate and enthusiastic professionals to join our growing team.

**Role Overview**:
We are seeking a dynamic and customer-focused **Telecaller - Reservations** to handle guest inquiries and reservations over the phone. You will be the first point of contact for our guests and play a key role in delivering a seamless booking experience.

**Key Responsibilities**:

- Handle incoming calls and respond to reservation inquiries in a professional manner
- Assist guests with booking rooms and upselling services when appropriate
- Maintain accurate reservation records and update PMS (Property Management System)
- Provide information about the property, rooms, facilities, and promotional offers
- Coordinate with the front office and sales team for special guest requirements
- Follow up on leads, potential group bookings, and guest queries
- Ensure excellent customer service and build rapport with callers

**Requirements**:

- Proven experience as a telecaller or in a reservations/front desk role (preferred)
- Excellent communication skills in English and Hindi (additional languages are a plus)
- Strong customer service and interpersonal skills
- Familiarity with hotel reservation systems or PMS software
- Ability to multitask and work under pressure
- Positive attitude and team-oriented

**Job Types**: Full-time, Permanent

Pay: ₹8,622.89 - ₹30,378.46 per month

Schedule:

- Morning shift

Work Location: In person

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