Cyberark L3 Sme

Job Title: CyberArk L3 SME
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.

Hybrid Working

BUK & BX - All locations

Please discuss the detail of the working pattern options for the role with the hiring manager

Introduction:

- In this role, you will be responsible to drive successful delivery and implementation of key enterprise initiatives related to Privileged Identity and Access Management technologies.
- Customer-focused on strong service delivery
- To coordinate security related activities such as scheduled maintenance, upgrade, performance tuning and trouble shooting.
- Decision Making
- Drive Information Security principles and controls

What will you be doing?

Key accountabilities of this role will be aligned but not limited to:

- Strong understanding on managing and implement different components of CyberArk Application (VAULT/PVWA/PSM/CCP/AAM/EPM/PSMP/CONJOUR)
- Should have strong knowledge on writing API based scripts to automate activities related to CyberArk.
- Support of system outages, fixes, and enhancements
- Perform trending & root cause analysis of issues
- Support and management of system outages via the published major incident management process.
- Analyse automation failures, identify root cause of failure and work internally/with Vendor to fix the issue.
- Attend Major Incident Management calls related to outages and complex technical issues needing interaction with multiple teams.
- Should be able to take decisions during major incidents, outages on matters related to service degradation and managing communications to impacted stakeholders. Be able to supplement with a rationale for decisions taken.
- Should also has a strong background in Information Security principles and controls.

What we’re looking for:

- Proven customer service/ liaison skills in dealing with clients and customers at all levels including difficult and demanding stakeholders.
- Able to quickly absorb and assimilate large amounts of technical and business information to identify the most appropriate course of action to ensure consistent quality
- Able to work effectively in extreme high-pressure situations where critical service availability is compromised and/ or Barclay’s reputation is at stake
- Exceptional written communication skills: ability to write ad-hoc and formal reports. This will assume a detailed working knowledge of all Microsoft Office Tools (Word, Excel, PowerPoint, Visio etc)
- Experience in providing Mentorship and feedback to team members to help them perform better and realize their career goals.
- Can recognize and develop talent via training or mentorship.
- Have worked with geographically distributed teams to effectively leverage the benefits offered by staff working in different time zone.

Skills that will help you in the role:

- Strong problem solving and analytical skills
- Strong documentation and reporting skills
- Strong troubleshooting and risk highlighting skills.
- Strong communication skills, both written and verbal skills.

Key Accountabilities:

- Review and challenge account owner data
- Build an understanding of the reporting needs of the function.
- Gain awareness of the data structures available throughout the IAM.
- Work with technology platforms; employ controls around data and exception handling.
- Liaise with SMEs/stakeholders of all corporate grades in Compliance, Technology and the wider organisation;
- Consistently work at pace with accuracy.

Essential Skills
- Team player.
- Interested in learning the full scope of IAM management activities.
- Strong written and oral communication skills, able to wor