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Customer Support Representative

3 weeks ago

Adyar Chennai Tamil Nadu, India Winngoo UK Pvt Ltd Full time

**Key Responsibilities**:

- Resolve product or service problems by clarifying issues, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
- Maintain detailed records of customer interactions, feedback, and complaints using the CRM system.
- Escalate unresolved issues to the appropriate internal teams when necessary.
- Assist in developing customer service procedures, policies, and standards.
- Work collaboratively with other departments such as Sales, Product, and Engineering to improve the customer experience.
- Stay updated on product knowledge to effectively support users.
- Meet or exceed performance metrics, such as response time and customer satisfaction scores.

**Qualifications**:

- High school diploma or equivalent (Bachelor’s degree preferred).
- Proven customer support or client service experience.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Patience, empathy, and a positive attitude.

Pay: ₹12,000.00 - ₹25,000.00 per month

**Language**:

- Tamil (preferred)
- English (preferred)

Work Location: In person