Customer Care Executive Female

6 days ago

Vasant Kunj Delhi Delhi, India Adriyana Solutions Pvt Ltd Full time

A customer care executive is **responsible for communicating a company's service expectations to customers**. They may perform a number of duties, including:

- Answering phones
- Responding to customer questions
- Assisting with customer issues
- Supervising a team of customer support professionals
- Monitoring the customer service process
- Creating procedures and policies for effective customer service
- Planning how to train customer support professionals
- Analyzing customer purchasing habits, returns, and complaints
- Analyzing the communication cycle between their staff and customers
- Conducting surveys and writing reports based on customer feedback
- Providing customers with clear instructions to resolve issues
- Rerouting customer calls to other departments when advanced solutions are needed

**Job Types**: Full-time, Permanent

**Salary**: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Vasant Kunj, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7042059433

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