Client Servicing

5 days ago


Ludhiana Punjab, India infocom network ltd Full time

**Client Servicing & Relationship Management**
- Build trusted relationships with assigned clients and act as their primary point of contact.
- Understand client business goals and suggest relevant solutions to help them achieve better results.
- Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

**Retention & Renewals**
- Drive timely contract renewals and ensure mínimal client churn.
- Track client usage, engagement levels, and overall satisfaction to ensure high retention.
- Provide clients with ROI-driven insights to reinforce the value of our services.

**Upselling & Cross-Selling**
- Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
- Collaborate with internal teams to customize offerings as per client needs.

**Collaboration & Reporting**
- Coordinate with support, operations, and product teams to resolve client queries quickly.
- Maintain accurate records of all client interactions, renewals, and account activities in CRM.
- Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.



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