Customer Care Executive

2 weeks ago

Ashok Vihar Delhi Delhi, India ADVENTURE SPORTS COVER360 Full time

We are looking for a customer-centric and empathetic individual to join our team as a **Customer Care Representative**. In this role, you will be the first point of contact for our customers, responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience across various communication channels.

**Key Responsibilities**:

- Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
- Maintain detailed and accurate customer records using CRM systems.
- Provide product and service information to customers as needed.
- Escalate unresolved issues to appropriate internal teams for resolution.
- Monitor customer satisfaction and suggest improvements to customer service processes.
- Stay up to date with product knowledge, company policies, and industry trends.
- Meet individual and team performance metrics and targets.

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person

Application Deadline: 12/05/2025
Expected Start Date: 12/05/2025

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