Guest Relations Executive

11 hours ago

Bengaluru Karnataka, India Odespa wellness Full time

**Job Title**: Guest Relations Executive (GRE)

**Location**: Bangalore
**Department**: Front Office / Customer Experience
**Reports To**: Spa Manager / Outlet Head

**Job Purpose**:
To ensure a warm and welcoming environment for all guests, manage front desk operations efficiently, and actively drive spa sales and membership conversions while maintaining a high standard of customer service and professionalism.

**Key Responsibilities:Guest Relations**:

- Greet all clients in a friendly, professional, and timely manner.
- Understand client needs and preferences to ensure personalized service.
- Handle check-in and check-out procedures with accuracy.
- Respond to client inquiries, concerns, and feedback, ensuring prompt resolution.
- Maintain a clean, welcoming reception area that reflects the spa's brand and values.
- Manage appointment scheduling, client confirmations, and follow-ups.

**Sales and Revenue**:

- Promote spa services, therapies, packages, and retail products effectively.
- Convert walk-in and enquiry calls into bookings and sales.
- Meet or exceed assigned **monthly sales targets** (including service up-selling and product sales).
- Cross-sell membership packages and loyalty programs.
- Track and report daily sales, leads, and conversion metrics to management.

**Customer Database & Retention**:

- Maintain and update customer records in the spa software/CRM.
- Actively contribute to customer retention initiatives, such as loyalty points or referral programs.

**Operations & Coordination**:

- Coordinate with therapists and housekeeping for smooth daily operations.
- Ensure therapists are aware of their bookings and client preferences.
- Support Spa Manager in inventory tracking and front-desk supplies.
- Maintain confidentiality and compliance with health & hygiene standards.

**Skills & Qualifications**:

- Bachelor’s degree or diploma in hospitality, wellness, or related field.
- 1-3 years of experience in guest relations/front office/sales in a spa, salon, or hotel.
- Excellent communication and interpersonal skills.
- Sales-driven mindset with a track record of meeting revenue targets.
- Knowledge of spa services, treatments, and wellness concepts is a plus.
- Proficient in using spa software or CRM systems.

**KPIs / Performance Metrics**:

- Guest satisfaction score (Google/JustDial/Customer Feedback)
- Monthly sales and conversion rate (walk-ins to bookings)
- Package & membership sales
- Repeat customer ratio
- Upsell rate (per booking)

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹21,000.00 per month

Work Location: In person

**Speak with the employer**
+91 7207923213

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