Guest Relation Executive

13 hours ago

Bengaluru Karnataka, India Olive by Embassy Full time

**Job Description for Guest Relation Executive for Bangalore / Goa locations -**

1. Welcome guests during check-in and give a fond farewell to guests while checkout.

2. Handling guest complaints and concerns in an efficient and timely manner.

3. Overseeing VIP guests, arrivals and departures.

4. Allocate rooms to all arriving guests.

5. Maintain up-to-date information on room rates, current promotions, offers and packages.

6. Coordinate with housekeeping for clearing of rooms.

7. Collect Guest feedback during guest departure along with his likes and dislikes.

8. Perform basic cashier activities as and when required.

9. Maintain guest lockers for safe custody.

10. Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

11. Give proper and complete handover to the next shift.

12. Follow the property rules and policies laid down by the management.

13. Adhere to strict staff grooming and hygiene standards.

14. Manage property in the absence of a Property Manager.

15. Coordinating and multi-tasking job duties in a busy environment.

**Education**: BHM / Bsc
- HM / DHM / MHM

**Experience**: 0-4 years

**We are looking for someone who can join us on immediate basis / within a month.**

Pay: ₹18,000.00 - ₹23,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

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