Customer Care Executive

2 weeks ago

Gautam Budh Nagar, India Liamliang Digital Avenue private limited Full time

**About us**

Liamliang Digital Avenue Pvt. Ltd. with the trade name **Liamtra **was founded in 2019 with a Massive Transformative Purpose (MTP) to offer **“Something for Everyone”.** Started as a small but ambitious industry, we have a passion for innovation and are constantly striving to exceed expectations in the world of travel, hospitality, and business.

At Liamtra, we are dedicated to providing opportunities to service providers, business owners, and entrepreneurs. We also provide the highest quality services to our users.

Whether you are in need to host or use services on flights, hotels, tour packages, taxis, or unique homes we have the knowledge and experience to help you achieve your goals. Liamtra believes in the power of imagination to design and create a future in abundance with Something for Everyone.

**Responsibilities**:

- Manage incoming phone calls and outbound calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative (6 months)
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills

5 days working

Pay: Up to ₹20,000.00 per month

Ability to commute/relocate:

- Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- what is your current/last drawn salary?
- Are you comfortable with Sec 90, Noida Location?
- how soon can you join ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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