Customer Care Executive

4 hours ago

Gautam Budh Nagar, India zero degree hvac Solutions Full time

To provide a proactive customer care service in a professional and courteous manner to the allocated clients
- Providing first line support to clients
- Interpreting client data, escalating queries and seeing these through to a resolution
- Liaising with other departments to solve queries
- Ensuring all communication with clients is recorded accurately using our online tool (CRM)
- Guiding clients on software to enable them to act more autonomously
- Process and raise required requests/transactions and make strategic decisions to service customer requirements
- Be the daily first point of contact for payment queries from third party suppliers
- Ensure that any weekly reconciliation queries are received and resolved on a weekly basis and to the agreed SLA’s
- Calculate and raise any credits or debits to third party suppliers/retailers as a result of weekly reconciliation files or sundry payment reports

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- total work: 5 years (required)
- Customer service: 5 years (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**

+91 9899581608

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