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Customer Care Executive

3 weeks ago

Remote, India iwash hub Full time

Job Title: Telecaller Executive (Work from Home)

**Responsibilities**:

- Conduct outbound calls to potential customers for various products/services.
- Build and maintain strong customer relationships through effective communication.
- Understand customer requirements and provide appropriate solutions or information.
- Achieve daily call targets and maintain call quality standards.
- Utilize the provided CRM app for calling and updating customer information.
- Follow up on leads and inquiries promptly and efficiently.
- Meet the daily call time requirement of 6 hours within an 8-hour shift.
- Collaborate with the sales team to achieve sales targets and objectives.
- Participate in training sessions to enhance product knowledge and communication skills.

**Requirements**:

- Minimum of 2 years of experience in customer relationship management or telecalling.
- Proficiency in English conversation is essential.
- Must possess a smartphone (Android or iPhone) with stable internet connectivity.
- Ability to work independently and efficiently from a remote location.
- Excellent communication and interpersonal skills.
- Ability to handle rejection and remain persistent in achieving targets.
- Strong negotiation and persuasion skills.

**Benefits**:

- Fixed salary of 10,000.
- Work from home opportunity with no targets.
- Company-provided calling expenses, internet expenses, and CRM app access.
- Incentives for closing successful deals.
- Bonus on festivals.
- Certificate of experience upon completing three months of employment.
- Immediate joining after a single interview call.

**Job Types**: Full-time, Part-time, Permanent

Pay: ₹9,000.00 - ₹10,000.00 per month

Expected hours: 36 per week

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: Remote