Customer Service

4 days ago

Malad Mumbai Maharashtra, India Bikester Global Pvt Ltd Full time

Bikester Global is a fast-growing motorcycle gear and accessories brand selling online and offline.

The role involves handling queries, resolving issues, processing returns/exchanges, and ensuring a smooth post-purchase experience that builds customer trust and loyalty.

**Key Responsibilities**:
Customer Interaction & Support:

- Guide customers on product selection, size queries, payment options, and order tracking.
- Handle order modifications, cancellations, returns, and refunds smoothly.
- Collect customer feedback and relay common concerns to improve service.

Post-sale Activities:

- Assist with warranty claims or product service issues.
- Share invoices, shipping updates, and return labels as needed.
- Update CRM or order management systems with customer interactions.

Reporting & Process Improvement:

- Maintain logs of customer issues and resolutions.
- Share weekly/monthly support data and insights with the team.
- Contribute to improving FAQs, helpdesk documentation, and internal SOPs.

**Requirements**:

- Atleast 1 years of experience in customer support, preferably in e-commerce or retail.
- Strong written and verbal communication skills in English
- Empathy, patience, and ability to resolve issues with a customer-first mindset.
- Basic Excel/Google Sheets skills for data entry and reporting.
- Proactive problem solver with attention to detail

Pay: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Application Question(s):

- What is your current / previous monthly salary?

**Experience**:

- Customer service: 1 year (required)
- Microsoft Excel: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9741690242

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