Customer Service Executive

1 week ago

Malad Mumbai Maharashtra, India EbixCash Global Services Pvt Ltd Full time

**Key Responsibilities**:

- Provide accurate product or service information to customers.
- Assist with order processing, returns, and exchanges.
- Troubleshoot and resolve customer complaints or concerns in a timely and professional manner.
- Maintain a high level of product knowledge to assist customers effectively.
- Document customer interactions and follow up as needed.
- Ensure customer satisfaction and address any complaints or issues.
- Collaborate with other departments to resolve customer issues.
- Meet or exceed performance metrics and service targets.

**Requirements**:

- High school diploma or equivalent; some positions may require a college degree.
- Prior experience in customer service is preferred but not always required.
- Excellent communication and problem-solving skills.
- Ability to multitask and handle difficult situations professionally.
- Strong attention to detail and organizational skills.
- Basic computer skills, including familiarity with customer service software or CRM tools.
- Ability to work independently and as part of a team.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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