IT Support for R&i Applications

1 week ago


Pune Maharashtra, India Syensqo Full time

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Job Description**: IT Support for R&I Applications - ELN (Electronic Laboratory Notebook)**

Key Responsibilities:

-
- Develop and maintain up to date documentations (technical, operating documents, processes, procedures)
- Manage incidents and work orders ticket following specified SLA,
- Coordinate with IT stakeholders, partners and suppliers,
- Provide trainings to end-users
-
- Reporting on platform activities & KPI’s

You will be particularly involved in the following activities:

- End-user support, incidents, work-orders
- Users access management,
- Application licenses requests management
- Operational excellence & reporting
- Support service plan & maintenance

Technical environments : Windows workstations, Intune, Helix, Windows servers, Databases (Oracle, SQL), Tanium,

Required Skills and Experience:

-
- Strong knowledge of Windows operating systems.
- Familiarity with infrastructure landscape design and implementation.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Experience with IT transformation projects is highly appreciable.
- Knowledge of scripting languages for task management is a plus

About us
- This position requires a certain level of integrity, confidentiality, loyalty and trustworthiness as you will have access to Syensqo's most sensitive information or systems in the context of your mission. Please note that the selected person for this position will be required to undergo and meet company standards for vetting verifications and reference checks.



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