Application Support Analyst I

2 days ago

Pune, Maharashtra, India Cytel Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Responsibilities

  • Provide exceptional application and technical support to our customers via phone, chat, support portal using remote assistance tools.
  • Recommend software application functionality and suggest improvements based on incident trends and customer feedback.
  • Establish root cause analysis of incidents.
  • Work well with cross-functional teams to resolve issues.
  • Take full ownership of support incidents to ensure SLA's are met or exceeded.
  • Create and update knowledgebase articles and FAQ's.
  • Carefully document all activities in a professional manner within the support incident tracking system.
  • Strong desire to learn new skills/techniques/processes.
  • Participate in after-hours on-call rotations.

Qualifications
Bachelor's degree

  • 1-3 years of previous experience with customer support and/or software implementation activities
  • Strong problem-solving skills
  • Strong ability to multitask in a fast-paced environment
  • Excellent communication skills to provide clear and empathetic customer support
  • Organized with strong attention to detail
  • Ability to adapt to continuously changing demands/priorities

  • Applications Support Analyst

    2 weeks ago

    Pune, Maharashtra, India Citi Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or...

  • Applications Support Analyst

    2 weeks ago

    Pune, Maharashtra, India Citi Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Applications Support Analyst 2 is a developing professional...

  • Client Services Analyst I

    1 week ago

    Pune, Maharashtra, India Zinnia Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Who We AreZinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three...

  • Client Services Analyst I

    1 week ago

    Pune, Maharashtra, India Zinnia Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three...

  • USCB Application Support Analyst

    2 days ago

    Pune, Maharashtra, India Barclays Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Join us as a USCB Application Support Analyst at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital...

  • Security Application Support Analyst

    5 days ago

    Pune, Maharashtra, India Barclays Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Join us as a "Security Application Support Analyst " at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. You may be assessed on the key critical skills relevant for success in...

  • IT Applications Analyst

    11 hours ago

    Pune, Maharashtra, India Cummins Full time ₹ 1 - ₹ 2 per year

    DESCRIPTIONGPP Database Link )Job Summary:Provides comprehensive application functionality, configuration and support expertise for application software solutions; works with business analysts, architects, technical experts and software vendors on the solution requirements, design, configuration, functionality gap resolution, implementation, support,...

  • Sr SAP Application Analyst

    2 weeks ago

    Pune, Maharashtra, India Cummins Talent Acquisition Full time

    GPP Database LinkJob Summary: Provides comprehensive application functionality, configuration and support expertise for application software solutions; works with business analysts, architects, technical experts and software vendors on the solution requirements, design, configuration, functionality gap resolution, implementation, support, maintenance and...

  • IT Business Analyst Consultant I

    1 week ago

    Pune, Maharashtra, India Allstate Insurance Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Support Analyst

    8 hours ago

    Pune, Maharashtra, India Instem Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Support AnalystLocation: Pune-Hybrid working-Twice a week in the officeStatus: Permanent, Full TimePackage: Competitive Salary (fixed), 5 Day Working Week, Flexible Working (with one-off allowance), Development & Opportunity (Personal & Technical), Group Medical Policy, Group OPD Cover, Personal Accident Cover, Term Life Cover, 26 Days Leave + 9 Public...