Client Services Analyst I

5 days ago

Pune, Maharashtra, India Zinnia Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Who We Are
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

Who You Are
The Client Services Analyst I (CSA) will provide technical support and advice to the Client Operations Analyst, Service Managers and Operational Leads on systems issues in both production support and development of new processes/support. CSA's will report escalated Operational and Production incident items directly to the External client; and provide assistance to our Internal teams in the mitigation and resolution of issues. Client Support Analysts are liaisons between Information Technology, Finance, Operations, External clients etc. and are responsible for facilitating the flow of information between departments.

What You'll Do

  • Completing research and providing analysis as needed to support Management in decision making
  • Developing and executing proposed business and technical solutions
  • Drive resolution of production issues
  • Assist in the research and investigation of escalated production issues and engage teams for resolution
  • Assist in identifying, developing and executing continuous improvement opportunities
  • Facilitating business needs and priority identification
  • Track incidents through completion while providing regular updates to both internal and external customers
  • Document business impact, research and resolution steps and long term preventative measures via incident reports
  • Provide regular severity updates to Senior leadership, Others
  • Flexibility in work schedule including regular participation in an On-Call rotation

What You'll Need

  • A Bachelor's degree in Computer Information Systems, Business Administration, or a related field; and equivalent work experience in business analysis and application development
  • Basic knowledge of SQL, client/server, and network environments
  • Advanced Microsoft PC software experience (i.e., Excel, Word)
  • Strong written, oral and interpersonal communication skills
  • Customer service skills with strong relationship management skills with the ability to interact positively and successfully with all level of associates and managers to meet business needs
  • 1-3+ years' work experience or an education in systems or quantitative analysis and business solutions development required
  • Willingness to develop industry-related knowledge
  • Experience in Annuity, mutual funds, financial services, or life insurance work experience preferred
  • Experience in project management preferred

WHAT'S IN IT FOR YOU?
At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

  • Client Services Analyst I

    3 days ago

    Pune, Maharashtra, India Policygenius Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a...

  • Client Services Analyst I

    5 days ago

    Pune, Maharashtra, India Zinnia Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three...

  • Client Support Specialist I

    1 week ago

    Pune, Maharashtra, India ICE Data Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job PurposeThe Client Support Specialist I acts as a subject-matter and product-area specialist to provide support to our customer base utilizing Simplifile products, services, platform technologies, and workflows. As an escalation point, the Client Support Specialist I endeavors to deliver complete resolutions in a timely and consistent manner to address...

  • IT Service Desk Analyst I

    2 weeks ago

    Pune, Maharashtra, India Arrow Electronics Full time ₹ 48,00,000 - ₹ 72,00,000 per year

    Position:IT Service Desk Analyst IJob Description:IT ServiceDesk AnalystWhat you'll be doing:Service Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.A Tier 1 Service Desk Analyst typically takes the...

  • Client Operations Analyst

    2 weeks ago

    Pune, Maharashtra, India Kiya Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Posting: Client Operations I AnalystLocation: PuneExperience: 01 years (Freshers considered)About the RoleWe are looking for an Analyst – Client Operations I to join our team. The role involves executing daily operational tasks with accuracy, adhering to defined procedures, and escalating issues when required. The ideal candidate will have a strong...

  • Client Support Specialist I

    2 weeks ago

    Pune, Maharashtra, India ICE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob PurposeThe Client Support Specialist I acts as a subject-matter and product-area specialist to provide support to our customer base utilizing Simplifile products, services, platform technologies, and workflows. As an escalation point, the Client Support Specialist I endeavors to deliver complete resolutions in a timely and consistent...

  • Senior Client Service Manager

    2 days ago

    Pune, Maharashtra, India TIAA Global Business Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Sr Client Service Manager ISr Client Service Manager I The Senior Client Service Manager I India supervises a team of professional level employees that partner with associates in Distribution and Relationship Management to service Institutional and High Net Worth clients investing in the company's products. This job serves as a high level contact for...

  • Collections Analyst

    3 days ago

    Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    IMMEDDIATE JOINER I REF79252J- Analyst - Collections I Pune I UK Shift (2:30 pm - 11:30 pm) Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with...

  • Collections Analyst

    2 days ago

    Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    IMMEDIATE JOINER I REF79252J- Analyst - Collections I Pune I UK Shift (2:30 pm - 11:30 pm) Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with...

  • Analyst- Procurement Services

    2 days ago

    Pune, Maharashtra, India WNS Global Services Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...