CRM

2 weeks ago

Vile Parle Mumbai Maharashtra, India Dronetech Solutions Pvt Ltd Full time

**Position: CRM**

**Location: Mumbai / Chandigarh**

**Position: Full time**

**Key Responsibilities**:

- **Government Liaison**: Act as a point of contact between the company and various government agencies. Facilitate communication regarding regulatory requirements, policy changes, and compliance issues.
- **Regulatory Compliance**: Ensure that all customer service processes align with government regulations and industry standards. Assist customers in understanding and complying with applicable laws.
- **Documentation & Reporting**: Maintain accurate records of customer interactions, complaints, and government correspondence. Prepare reports on government communications and compliance status.
- **Issue Resolution**: Address and resolve customer concerns or complaints related to government processes, ensuring that issues are handled efficiently and professionally.
- **Training & Support**: Provide guidance and support to customers regarding government policies, permits, and regulations relevant to the organization's products or services.
- **Internal Coordination**: Collaborate with internal teams to resolve government-related issues or queries and provide feedback on customer needs related to regulatory matters.

**Qualifications**:

- Proven experience in customer service or a similar role, with a strong understanding of customer needs and expectations.
- Experience in dealing with government entities or regulatory bodies, with a demonstrated ability to navigate government processes.
- Familiarity with government compliance regulations and laws related to [industry/sector].
- Strong written and verbal communication skills, with the ability to clearly communicate complex information to both customers and government representatives.
- Excellent problem-solving abilities and the capacity to handle sensitive or difficult situations with professionalism.
- Ability to work independently and manage multiple tasks simultaneously.

**Skills**:

- **Government Liaison**: Strong understanding of government procedures, communication protocols, and regulatory compliance.
- **Customer Service Excellence**: Ability to build rapport, handle complaints, and provide solutions that align with both customer and regulatory expectations.
- **Attention to Detail**: Accuracy in documenting interactions and ensuring compliance with government regulations.
- **Multitasking**: Capable of managing various tasks in a fast-paced environment while maintaining a high level of customer satisfaction.
- **Conflict Resolution**: Skilled in resolving disagreements and providing solutions that meet both the customer's and the organization's needs.

Pay: From ₹15,000.00 per month

Schedule:

- Day shift

Work Location: In person

Application Deadline: 27/02/2025

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