Pre-Sales Customer Care Executive

20 hours ago

Vile Parle, Maharashtra, India BrainHap Full time ₹ 4,23,676 - ₹ 6,00,000 per year

Location: Bombay

Experience Required: 1–3 years (CRM experience mandatory)

Employment Type: Full-time

Job Description:

We are looking for a proactive and enthusiastic Pre-Sales Customer Care Executive to join our growing team. The ideal candidate will play a crucial role in engaging with potential customers, handling initial inquiries, and supporting the sales team with follow-ups and lead management.

Key Responsibilities:

  • Handle inbound and outbound calls, WhatsApp messages, and emails professionally.
  • Follow up with leads and maintain continuous engagement.
  • Schedule meetings or demos for the sales or counselling team.
  • Maintain accurate records of conversations and lead status in the CRM software.
  • Collaborate with the sales, counselling, and marketing teams to improve conversion rates.
  • Explain basic product/service features to prospects and address initial queries.
  • Ensure timely communication and excellent customer experience.

Requirements:

  • Minimum 1 year of experience in pre-sales, telecalling, or customer support.
  • Hands-on experience with CRM tools (e.g., Zoho, HubSpot, Salesforce).
  • Excellent communication and interpersonal skills (Hindi & English).
  • Ability to manage multiple leads and follow-up schedules.
  • Detail-oriented and self-motivated with a problem-solving attitude.

Bonus if you have:

  • Experience in the education/edtech/banking/real-estate or training industry
  • Prior experience in scheduling demo sessions or handling B2C/B2B sales pipeline

Job Type: Full-time

Pay: ₹10, ₹35,306.52 per month

Education:

  • Higher Secondary(12th Pass) (Required)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Required)
  • Hindi (Required)

Work Location: In person

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