Customer Relationship Executive

2 days ago


Ahmedabad, India Alpha E Barcode Solutions Full time

**Experience**: Fresher

**Vacancy**: 2

**Roles & Responsibilities:
- Monitor and provide strategy for performance improvement with logged calls, performance metrics, revenue metrics
- Monitor relationships with existing customers through CRM systems,
- Inform clients of unforeseen delays or problems.
- Handle the processing (task) with accuracy and timeliness.
- Responding to calls/tasks/complaints from customers and give after-sales support when requested.
- Provide software technical telephone and remote/online support.
- Good analytical and reporting skills with good communication skills
- Generate &Analyze the report of the task whether it has been solved within pre define timeframe or not.
- Manage customer callings whenever it requires
- Review the task management system by taking feedback from the customer,
- Reporting to the Support/Sales Manager or Team Leader on daily basis,
- Responsibility will be variable; it may change as per requirement and performance



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